Booking your appointment

When you book with us, that is your confirmation that you would like the appointment. You don't need to reply to anything to keep it.

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Our text message is a reminder only. We send it at 9am, two days before your appointment. From then until 9am the day before, you can move or cancel your appointment with no fee.

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For example: your appointment is on Thursday. Your reminder text arrives at 9am on Tuesday. You can reschedule for free until 9am on Wednesday.

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If you need to change your booking, please call or text us as early as you can. It gives us the chance to offer your time to another client.

Deposits

A deposit holds your appointment time for you.

• Facials: a $50 deposit when you book online or over the phone.

• All other services: a deposit of 50% of the total service.

If you reschedule within the free window, your deposit stays on your account for your next visit. If a fee applies, we take it from your deposit first. Any amount left owing is paid before your next booking.

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Cancelling or moving your appointment

The later the change, the higher the fee. Fees are a percentage of your treatment price.

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Before 9am the day before
Regular appointment: No fee
Package appointment: No fee, your treatment stays in your package

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After 9am the day before
Regular appointment: 50% fee
Package appointment: 50% fee, your treatment stays in your package

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On the day of your appointment, or a no-show
Regular appointment: 100% fee
Package appointment: The treatment is deducted from your package

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Any fee is paid before your next appointment can be booked. For a no-show, the full amount may be charged to your stored card.

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Packaged treatments

Your package is planned as a series, so each treatment builds on the last. These terms help you get the results you paid for.

Booking your package 

All package treatments are booked in when you buy your package. This keeps you on track with the recommended time between visits.

Moving a package appointment 

You're welcome to reschedule in line with the fees above. Your new date needs to stay within the recommended time frame for that treatment. Your other package appointments stay as booked and won't move.

For example: if you move one treatment, you may have 2 weeks until your next one instead of 4. Your whole schedule doesn't shift.

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Missed treatments 

If you cancel on the day or don't arrive, that treatment is deducted from your package. Your package end date is not extended.

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Package expiry

• Skin Needling courses: 6 months

• LED Facial courses: 4 months

• IPL 4-packs: 6 months

• Seasonal and special packages: as stated when you buy

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Any treatments not used by the expiry date are forfeited.

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Your package is personal to you Packages can't be transferred to another person. Treatments are set for your package and can't be swapped for promotional treatments.

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Refunds 

No refunds are given once your first treatment is used. If the plan isn't right for your skin, we can move your remaining value to another treatment at its advertised price.

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Instinctive Rhythm members 

These same rules apply to your Rhythm treatments. A same-day cancellation or no-show means that month's treatment is deducted from your plan.

If something serious comes up, like illness or hardship, please talk to us. We will always try to help.

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Illness and personal reasons

These fees apply to every late change, including illness (Covid, flu, gastro and so on) and personal reasons. We know life happens. Your time is set aside just for you, and a late change usually means it can't be offered to anyone else.

Thank you for understanding, and for helping us look after every client who walks through our door.